JLL Residential

Testimonials

I wanted to re-iterate my personal thanks for such a refreshing and candid set of viewings today. For the first time I felt that I was in the hands of a trusted professional who deeply understands the market & equally cares about meeting personal needs.  As you mentioned during our walk, your late father ensured you were taught well and passed that to others.  It shows in buckets.

 Today you helped me begin to more clearly collect my thinking and rigorously prioritise my needs.  Your wise counsel, depth of experience and insightful focus on what I ‘should be looking for’ were exceptional Graeme. Thank you.  Lots for me to think about overnight and to discuss with my husband also.
july 2016

jll knightsbridge client

Everyone should have an agent like you! 
july 2016

jll knightsbridge client

I would like to take this opportunity to thank you for your help with the sale of my flat. The process of selling and purchasing a property in this country is really quite stressful but your calm nature and professionalism was a real blessing to me.
July 2016

jll greenwich client

The service provided by Rosie, Peter and Laura was fantastic. I bought a property through them and there were many complications in the transaction e.g. counter-offers, lack of communication between solicitors, Brexit etc. In facing these issues Rosie's service was seamless, she called me regularly to update, she chased all parties very regularly - I really believe the transaction would not have gone through if not for her proactive approach. They went above and beyond their role to get it done. They were like an anchor in an otherwise very stressful process. I would highly recommend their impressive client service which is hard to come by these days!
july 2016

jll finsbury park client

Very pleasant experience! Sarah Kyriakides is definitely the
right person for her job. In my pretty non-standard case she managed to suggest a solution which really worked, and allowed me to get the flat. Sarah kept me updated and provided with all possible assistance. I definitely recommend the agency and this
professional in particular.
august 2016

jll blackheath client

 Many thanks for being supportive throughout the sale process
from the moment I contacted JLL to market the property through to completion. The valuation that JLL provided me was above my expectations and being out of the country your expertise of the current market was valuable to me.  I was pleasantly surprised when JLL came back to me with an offer that met the asking price within a day of marketing the property.

You provided me with sound advice and details of service providers throughout and as a first time seller, this was much appreciated.  I would happily recommend your services to others.
august 2016

jll blackheath client

Please accept my sincere gratitude for your help during
our moving home, the record time to fixing things showed us how much you cared. I am thankful to have a reliable
person like you. Once again thank you.
August 2016

jll kensington client

I just wanted to drop you a quick note on Joanna, who has been managing our rental agreement in Marine Wharf since late June. I can genuinely say I’ve never received service to such a high standard as I have from Joanna, in any line of work; let alone from a lettings agent (no offence meant, I’ve just had some awful experiences).
I’m honestly astounded by her focus on our needs and attention to detail. It really feels like she genuinely cares about our experience; while upholding the highest professional standards, managing both sides of the relationship very well.
August 2016

JLL Canary wharf client

It would be hard to find a more professional and knowledgeable estate agent in London than Giles Cook, a partner at W.A Ellis.  He has advised us over many years and several transactions.  We have come to appreciate his sound judgement and calm and courteous approach.

jll knightsbridge Client

We had a great experience as your tenants and after working with you on the landlord side of the process, we can only say that it has also been a positive experience. For now, many thanks for your support and guidance, and be assured that we will be in touch as soon as the current tenants leave the property.

JLL Greenwich Client

Now that most of the boxes are unpacked and we have settled into our lovely new home in East Greenwich I would like to offer belated but heartfelt thanks to you and the team at JLL for all your help and professionalism with our move.

Everyone we dealt with at JLL was professional, helpful, knowledgeable and friendly. At what could have been a horrible time we felt that we got great advice that made the sale and move feel “right”.
Alex Sibley was excellent, keeping us fully informed of the situation with our buyers and keeping everyone on track through the months of us finding a suitable new home while our buyers hung on. He managed us meeting the buyers with skill and sensitivity, skills which he also demonstrated as the sale progressed. He was also always crystal clear.

We are really pleased that the house has gone to the lovely family that you found and we appreciate the price you negotiated and the flexibility about removal dates. Thank you Alex.

Gemma and Jay in the Greenwich office were also really fantastic and turned out to be very important to us as we struggled to find a house to buy. They were both warm, humorous and very wise. I saw them in action several times as they showed us around other houses and was impressed with the way they did this with great respect for the seller.

Finally a big thank you to you Graham. Your advice was spot on all the way. Your sound advice and help on this meant that we offered as much as we could realistically afford … and when we were outbid, we consequently had no regrets. It helped that you had talked to the agents and we felt that everything possible had been done.

So we shall be recommending your team wholeheartedly to our many former neighbours who are considering a similar move.

JLL Greenwich Client

My flat sale is completing today and I wanted to let you know Jay has been outstanding through the whole process (and also Jemmah when Jay has been off).

Professional, proactive and consistent understanding throughout this sale.

Jay has been a pleasure to deal with and I can imagine that dealing with a first time buyer and seller in the same transaction hadn't been easy, and he did so excellently.
I would highly recommend Jay and of course JLL to anyone in the future and I am happy to act as an independent reference for any sales moving forward (especially for Jay!).

JLL Greenwich Client

It’s been a long emotional journey (almost a year!) searching for a new home but I just wanted to thank you for all your efforts.  It has not been easy!

You have always been pro-active, professional, honest, informative and a pleasure to deal with.  I am even impressed with your email management skills; I have never had such prompt responses from an estate agent!  You are a credit to JLL and I hope the management acknowledge all your hard work.

JLL Greenwich Client

Just wanted to thank you so much for the efforts you put into successfully selling my property.  As you know it had been on the market for a while and you managed to get numerous viewers and a sale.

Your company, yourself included, have been a pleasure to work with.  Tim especially has excelled himself.  He had to deal with very demanding buyers continually going back to the property even after I had agreed a deal with them.  He helped me out enormously as I live a long way from the property.  My son, who has been living in the property, also thought he was great and very helpful.
 
From the start when we first met at the property, to the successful conclusion, I am extremely happy with the service you and your team have provided and would not hesitate to recommend you to others.  Hopefully we can work together again.

JLL Greenwich Client

Throughout the purchase of our new flat we were dealing with Graham Lawes and he is a real credit to JLL. He made the whole process very easy. There were several points we needed to negotiate throughout, which he made sure were dealt with promptly to achieve the desired outcome. Ultimately it was his ability to be proactive and commercial (as well as approachable and friendly), that meant we got the deal done in a manner which pleased both parties and got the whole process over with in just over 2 months.

JLL Greenwich Client

Just a quick email to say 'Thank You' for the way your team looked after the sale of Junction Works.

Everyone I spoke to at JLL was genuinely enthusiastic and more than willing to help.
Although Oliver dealt with the initial part of the process, I also spoke to other members of staff, including Chris & Juliet.

They all rang back when promised & ensured I got feedback from viewings as soon as possible.

JLL Manchester Client

It’s been an absolute pleasure!

From beginning to end, everyone I’ve dealt with has been polite and professional, but still very personable. Everyone’s been incredibly friendly, but has also made sure all of my questions have been answered and that everything ‘businessy’ was taken care of quickly and completely. Everything has been very thorough, but never felt complicated; a very seamless and painless experience.

Everyone has been great—Joe and Ian gave me viewings—but Alison in particular has been incredibly helpful. She’s always had plenty of time for me whether that’s on the phone or via email. I feel she’s gone out of her way a number of times to specifically help me. She’s been patient, responsive, and very accommodating.

(As an aside, the apartment itself is great! I couldn’t be more happy with it. The cleaning team you use got the place looking like a new build; it was absolutely spotless!)

I know that estate/letting agents get a bad rap a lot of the time, but working with JLL Leeds has been a complete breath of fresh air, mainly due to your staff. Everyone has been fantastic. My entire experience of JLL has been great, and I will always try to get places through you where possible.

JLL Leeds Client

Thank you very much for your kind words. It may be a cliché to say this, but I couldn’t have done it without you.  You treated the property as it were your own, not only the sales process but all the other aspects – you handled the refurbishment and repainting, recommended Ben Bamborough and oversaw their decorating,  oversaw the tree surgeon, and the window boxes,  down to the smallest detail, and that is why the house looked so good and sold so quickly.  So once again, a very big thank you, and I will be in touch in person to talk over next steps.

W.A.Elis Client

JLL exceeded all our expectations from the start of our flat finding journey until we moved in. They offered excellent customer service, value for money and were very responsive whenever we had a query. They were never late and always kept to their word. I would highly recommend them to any perspective tenant and landlord.

JLL Finsbury Park Client

Peter and Natalie have been instrumental in our finding and managing to successfully purchase our dream home. They have always dealt with us honestly, speedily, accurately and reliably and have always been there at the other end of the line even when our calls seemed to take over their entire working day. We could have not hoped for a more professional team to help us along in what was probably one of the most emotional purchases of our lives and it would be fair to say we will probably never forget it. Thank you once again for all your help and for delivering the type of service you do!

JLL Finsbury Park Client

Jenny and I are delighted to say that we to a very large extent owe thank to you for assisting us in purchasing 36 Nature View Apartments. Woodberry Down, London N4 2GN, in December 2015.

Had it not been for your very great help in liaising with the vendor, the vendor’s solicitors and eventually even our own solicitors, I am sure that our purchase would not have gone ahead as it did and we would have lost the flat.

In fact, you found the flat for us in the first place, knowing exactly what we were looking for, and we are very happy indeed that you were able to steer us in the right direction.

We would like to say that you were instrumental in achieving our purchase and in the process itself, including help following completion with the management of moving in and yet more liaising with the vendor, made all the more difficult by their being in Singapore.

Thank you very much indeed for your help and support throughout what was still a stressful business even though we were cash buyers.

JLL Finsbury Park Client

Excellent service with a smile and results! We are new to the UK market and JLL was very supportive throughout the process. Peter did go above and beyond to make the deal happen for us and will definitely recommend him going forward.

JLL Finsbury Park Client

We are very happy with the service by JLL. You and your team have been a great help. We appreciate very much the assistance with regards to packing and delivery of our belongings to Baker Street. 
The information provided and the guidance from you and your team has definitely helped to expedite the process. 
The use of electronic signature is brilliant.

JLL Finsbury Park client

We have been JLL customers since 2014 and have already rented two properties at Woodberry Down through the team. Peter and Natalie are a great pleasure to deal with, always professional and friendly. They have set us up with a perfect rental property and we will definitely use their services for our next home.

JLL Finsbury Park client

Now that the dust has settled on our move, I wanted to thank you and your team for arranging and completing our sale so brilliantly well. 
I was grateful for your candid advice and no-nonsense approach, which I would be delighted to recommend to others. 
I'd particulalarly like to offer some feedback about Jemmah Wright who looked after us and brokered the sale. Jemmah brings an enviable combination of personal rapport and professional rigour. This, in my experience, is not an easy balance to strike. Jemmah created a very open and efficient channel of communication between seller, buyer and respective lawyers which I found constructive and helpful. Ours was not the most straightforward sale and Jemmah dealt with every issue - material or trivial - with a diligent, methodical and authoritative approach which gave us confidence that the sale was in good hands at all times. She has sound knowledge, good negotiation skills, an ability to build trust, and a calm and friendly demeanor.

JLL Greenwich Client