JLL Residential

Our VIP promise

Our VIP promise
With over 142 years’ of experience as prime London agents, W.A.Ellis recognises the importance of delivering a bespoke agency service to our clients. As JLL’s leading office in Prime Central London we aim to be available to our clients on a one-to-one basis seven days a week. Everyone we do business with is a V.I.P.

Substantial research by Google and the National Homebuyers and Lettings Trends surveys show that, thanks to increasingly demanding workplaces and the advantage of the 24 hour property portals, the time consumers spend ‘home-hunting’ fall largely outside traditional working hours.

In response to this, in 2013 W.A.Ellis formalised a commitment to respond to this growing demand by offering the ultimate in service standards to maximise value and opportunity and achieve the best results. Following our 2014 merger with JLL we remain as committed to these principles as ever, and will continue to ensure that all of our clients receive V.I.P service, seven days a week, 24 hours a day.

Our approach and flexibility are the bedrock of our V.I.P. promise.

Download the W.A.Ellis V.I.P. promise


  • We are available at times to best serve client needs. Our office is open Monday – Friday from 0830 until 1800 and on Saturday and Sunday mornings from 0930 until 1230 (local time). We are readily available in the evenings and on weekend afternoons via email and telephone and have viewing staff on call.

  • We have done everything possible to ensure you never have to talk to a machine. In most cases clients have access to the W.A.Ellis team with mobile telephone numbers and direct lines. Out of hours our phone system is manned by an efficient team, overnight in New Zealand, to ensure our clients have human contact around the clock from different time zones.

  • Your phone call will always be answered within three rings out of office hours by someone who can direct your enquiry and we pledge to ensure a key member of staff answers enquiries between 0800 and 2000 (local time) every day within two hours.

  • Enquiries about your property, or indeed enquiries into property we are marketing, will also be answered on this seven-days-per-week premise.


  • As our vendor or landlord, we will market your property with complete transparency and with no undisclosed fees. We never forget it is your property and the results we are achieving are for you.

  • We will get to know you as a person so that we can fully understand your requirements.

  • We will support you through every step of the process with the utmost clarity and respect.

Global reach

  • Our strong relationships with relocation agents and finders ensure that we take properties directly to the international markets and maintain strong results in this arena. Consistently over 50% of our purchasers and over 70% of our tenants come from overseas.

  • We list on international portals and tailored Google© campaigns to ensure that our property pages are delivered to key overseas markets.

  • Our senior team conducts overseas investment surgeries taking clients’ property directly to overseas markets and visiting international portfolio landlords in their own countries.

  • We are active on major social media platforms, allowing our clients to engage with us and follow our opinion on industry news, events and trends. This activity is not run by a ‘social media exec’ in a central office but is shared and contributed to by those of us who live and breathe our business.


  • Our service is shaped by experience, research and a progressive approach to technology and the tools available. Feedback from and regular personal contact with clients maximises our efficiency and effectiveness.

  • W.A.Ellis carries out extensive research into trends in the property market, working with prime property analysts to help guide us and our clients to stay ahead of the game.

  • Our research and experience-driven advice comes with a vast amount of intuition. Our weekly blog imparts regular ‘ear-to-the-ground’ knowledge rather than stats with the usual three-month time lag.


  • An extremely low staff turnover means we at W.A.Ellis know our area exceptionally well. Our purchasers and tenants are given the same level of service as vendors and landlords. Tailored ‘applicant’ information packs ensure those looking to purchase or rent have a positive and expert-led experience which in turn heightens the profile of our clients’ properties.

  • We share our expertise on lettings, sales and valuation, with no obligation in a series of high quality “Guide To” booklets. These publications are available in hard copy on request and can also be downloaded from

  • We have won multiple awards for exemplary service standards. Our old-fashioned manners stand firm, our approach and investment in tools to maximise our service is arguably the most progressive in the business.

  • We provide opportunities to be involved in CSR enterprises and each year raise significant funds for our chosen charities. These initiatives include extreme challenges, training sessions, coffee mornings and more. In 2013 we held the acclaimed W.A.Ellis fine wine series and 2014 we hosted four bespoke Art exhibitions at Gladwell & Patterson on Beauchamp Place.

  • W.A.Ellis is regulated by the RICS and is a member of all key industry regulatory bodies, including ARLA, NAEA and FSA. We have the BSI Kitemark, the world’s premier symbol of trust, and abide by the code of practice of the Property Ombudsman.