JLL Residential

Awards

Awards

Award-winning property services

2014: customer service gold

Estate agency of the year

Customer Service Gold 2014"The team at W.A. Ellis understands how the customer service journey integrates into the business as a whole. Their commitment to customer service underpins their offering and this extends across all areas of the business from legal advice to continuing professional development and the quality of the marketing materials.

"Phones are manned 24/7 and offices are open 7 days a week. W.A. Ellis is built on the traditional principles of customer service and has adopted technology to make its service extremely efficient."

2014: Marketing gold

Lettings agency of the year

Marketing Gold 2014"W.A. Ellis’ single-focus campaign had enormous business impact. The directors are incredibly keen to show that this is an agency combining 150 years’ experience with a modern approach.

"Following six months of research and feedback, they wrote a blueprint of their standards: the “VIP Promise”, creating a campaign around this pledge. Since the campaign launch, W.A. Ellis has managed to increase its average fee by a significant amount."

2014: Prestige lettings gold

Lettings agency of the year

Prestige Lettings Agency of the Year 2014: W.A.Ellis"The directors continually look to move their business forward and strive to offer even better service to a discerning and demanding audience. 

"This business is successful in this category year on year which is no mean feat given the competition; that W.A. Ellis continues to win awards for its prestige offering is evidence of its meticulous attention to detail."

2012: Property management gold

Lettings agency of the year

Customer Service Gold"Judges were looking for great processes, strong compliance and controls and something unique for this award category, and that's exactly what they found in spades at WA Ellis.

"The West London lettings agency has carved a niche for itself as a high-end boutique specialising in block property management. Judges described the agency as a benchmark for the industry, praising its in-depth understanding of landlord clients' needs and high expectations. "