Complaints

JLL is committed to a corporate culture that embraces and promotes strong principles of business and professional ethics at every level.

Ethical practices are inherent in our values, mission and strategy, and must guide all of our interactions with clients, customers, vendors and employees. We are therefore committed to the highest levels of client service.

Jones Lang LaSalle Ltd in the UK is regulated by the Royal Institution of Chartered Surveyors (RICS) and follow the rules, codes, and guidance in the RICS Rules of Conduct For Firms.

We have a Complaints Resolution Procedure, as required by the RICS. (A copy for consumers can be found here.) In the event you would like to make a formal complaint, please first do so to the Director leading the instruction. If you do not feel that is appropriate please contact complaintsuk@eu.jll.com, which is monitored by the Legal & Compliance department. We are also a member of The Property Ombudsman service (www.tpos.co.uk) which provides an alternative dispute resolution service for consumers.

Our Board of Directors and senior management take these responsibilities seriously, both for themselves and the rest of the organization. Please refer to our Ethics Everywhere programme here.